Wimbledon Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Wimbledon Man And Van provides local and nationwide removal, transport, delivery, and related carrying services. By making a booking, the customer agrees to be bound by these terms, which apply to every service arranged through Wimbledon man and van, including single-item moves, part-load transport, student moves, furniture collection, and general man and van work. These terms are written in plain language to explain the responsibilities of both parties and to ensure that each booking is handled fairly, safely, and in accordance with UK law.
In these Terms and Conditions, “we”, “us”, and “our” refer to Wimbledon Man And Van, and “you” or “the customer” refers to the person, business, or organisation booking the service. “Goods” means any items, boxes, furniture, appliances, waste, or materials we agree to carry. “Service” means the transport, loading, unloading, handling, or disposal of goods arranged with us. Where a booking is made on behalf of another person, the person making the booking confirms that they have authority to accept these terms for that third party.
We reserve the right to update these terms from time to time. Any revised version will apply to bookings made after the date of publication or communication of the updated terms. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects your statutory rights under UK consumer law where those rights cannot lawfully be excluded or limited.
Booking Process
A booking with Wimbledon Man And Van is confirmed when we have accepted your request and, where required, received any deposit or advance payment. During the booking process, you must provide accurate information about the collection and delivery addresses, the type and quantity of items, access conditions, parking restrictions, floor levels, lift availability, time constraints, and any special handling requirements. The more accurate the information supplied, the more reliable the quotation and service planning will be. Any failure to disclose relevant details may lead to additional charges, delays, or a change in the service price.
Quotations are normally based on the information provided at the time of enquiry. A quote is not a fixed offer unless expressly stated in writing. If the actual service requirements differ from the description originally given, for example because the volume of goods is greater than expected or access is more difficult than advised, we may revise the charge accordingly. This applies equally to Wimbledon man and van services carried out on an hourly or fixed-price basis. The customer must ensure that all dates, times, and instructions are checked carefully before confirming the booking.
We may refuse, cancel, or postpone a booking if we believe the job is unsafe, unlawful, beyond our capacity, or likely to breach parking, access, or transport rules. We may also decline to carry items that are prohibited, dangerous, contaminated, badly packaged, or likely to cause damage. If we need to cancel for operational reasons, we will make reasonable efforts to inform you as soon as possible and, where appropriate, offer a new date or alternative arrangement.
Payments and Charges
Unless agreed otherwise in writing, payment is due on completion of the service, before unloading is finalised, or at the point specified in the booking confirmation. We accept payment methods notified at the time of booking and may require a deposit, card pre-authorisation, or full advance payment for certain jobs, especially for larger removals, weekend slots, or short-notice bookings. Any deposit paid is usually non-refundable if you cancel within the applicable cancellation period or fail to provide access at the agreed time.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. If the job extends beyond the original estimate due to waiting time, additional labour, parking difficulties, extra floors, congestion, re-delivery, incorrect information, or further loading and unloading, we may charge for the extra time or work. Any reasonable extra cost incurred to perform the service, including parking fees, congestion-related costs, tolls, or specialist equipment, may also be added where this has been disclosed in advance or is reasonably necessary to complete the booking.
For Wimbledon removal services and general man and van work, our invoices are payable immediately unless a business account or credit arrangement has been expressly agreed in writing. Late or failed payment may result in additional administrative charges, interest where permitted by law, and recovery action. You are responsible for ensuring that sufficient funds are available and that all payment details provided are correct. We may retain goods until payment has been received in full, to the extent permitted by law.
Cancellations, Amendments, and Delays
You may cancel or amend a booking by notifying us as early as possible. The amount charged, if any, will depend on the notice given, the work already undertaken, and any non-recoverable costs we have incurred in preparation for the job. Where a cancellation is made within a short period before the scheduled service, we may retain part or all of a deposit or apply a cancellation fee that reflects the loss of the reserved time slot and any preparatory expenses. If you request a change to the date, time, address, or service scope, we will try to accommodate it, but changes are subject to availability and may affect the price.
If we are delayed by traffic, weather, access issues, vehicle problems, or events outside our control, we will act reasonably to minimise disruption. Arrival times are estimates unless a guaranteed slot has been expressly confirmed in writing. We are not liable for loss caused by unavoidable delays outside our reasonable control, including circumstances involving road closures, accidents, civil restrictions, or severe weather. If our delay becomes substantial, we will discuss the options available, which may include rescheduling, adjusted labour time, or cancellation where appropriate.
If you are not present, unavailable, or unable to proceed with the booking at the agreed time, we may treat this as a customer cancellation and charge for time already spent and reasonable wasted costs. Where a booking is cancelled by us because of unsafe conditions, incomplete information, non-payment, or unlawful instructions, we will not be responsible for any resulting loss except where the law requires otherwise. This approach applies to Wimbledon man and van service terms as well as larger transport or clearance jobs.
Liability and Customer Responsibilities
You must ensure that all goods handed to us are appropriately packed, sealed, and labelled where necessary. Fragile, valuable, disassembled, or specialist items should be prepared to an appropriate standard unless we have agreed in writing to pack or handle them otherwise. You are responsible for notifying us of any items that require special handling, including antiques, glass, electronics, artwork, pianos, or items with hidden defects. We are not responsible for damage caused by poor packing, pre-existing faults, concealed weakness, or the ordinary risks associated with transporting goods that were not fit for carriage.
Our liability is limited to direct loss or damage caused by our proven negligence, and only to the extent permitted by applicable law. We are not liable for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, business interruption, emotional distress, or missed deadlines, except where such exclusion is not lawful. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
You must ensure that the property, collection point, and delivery point are safe, accessible, and suitable for our vehicle and staff. This includes arranging parking where required, obtaining necessary permissions, and advising us of any restrictions, low bridges, narrow roads, height limits, or access codes. We may refuse to carry out part of a service if the conditions are unsafe or if continuing would breach road traffic, parking, or site rules. If we agree to enter premises, you confirm that you have authority to allow us access for the purpose of completing the job.
Waste Regulations and Prohibited Items
Where the service includes disposal, collection of waste, or removal of unwanted goods, the customer must ensure that all items are correctly described. Under UK waste law, waste must be transferred only in accordance with legal requirements. You must not ask us to dispose of hazardous, clinical, chemical, asbestos-containing, or other regulated waste unless we have expressly agreed in writing and have the necessary permissions and facilities to deal with it. We may request photographs, item lists, or additional information before accepting any waste-related booking.
It is your responsibility to ensure that any waste handed over is lawful to collect and that you are entitled to transfer it. If items are classed as controlled waste, you may need to provide accurate descriptions and supporting information. We may refuse to transport or dispose of anything that we reasonably believe could breach environmental, transport, or safety law. Any illegal, undeclared, or misdescribed waste may be handed back, isolated, or reported where required by law. You agree to indemnify us against losses, fines, claims, and expenses arising from inaccurate descriptions or unlawful disposal requests.
We may decline to carry items that are dangerous, explosive, flammable, live, leaking, contaminated, perishable, or otherwise unsuitable for transport in a standard vehicle. This also includes items that are excessively heavy, poorly packed, or likely to damage our vehicle or endanger staff or the public. For Wimbledon Man And Van, compliance with waste transfer and environmental requirements is a core condition of service, and we reserve the right to stop work if we discover prohibited materials after the job has started.
Insurance, Claims, and Force Majeure
We maintain insurance cover appropriate to the nature of our work, but coverage is subject to the policy terms, exclusions, and claim conditions in force at the time of the incident. If you wish to rely on our insurance for a claim, you must notify us promptly and provide reasonable evidence of the alleged damage or loss. Claims for missing or damaged items should be raised as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. We may require photos, an inventory, receipts, or other supporting information.
We are not responsible for loss or damage caused by events outside our reasonable control, including fire, flood, storm, accident, government action, industrial dispute, epidemic, terrorism, war, or the failure of utilities, communications, or road networks. If such an event prevents or delays performance, we may suspend the service without liability until the issue is resolved or the booking is rescheduled. Where performance becomes impossible, commercially impracticable, or unlawful, either party may end the affected booking without further liability except for sums already due for work properly carried out.
Nothing in these terms limits the customer’s duty to take reasonable steps to protect their own property. We recommend that customers arrange suitable insurance for items of high value, sentimental importance, or fragile nature, particularly where those items are being moved as part of a Wimbledon man and van booking or a larger removal. Any declaration of value must be agreed in advance and may affect the service price, handling arrangements, and insurance expectations.
Governing Law and General Provisions
The contract between you and us is governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with these Terms and Conditions, the booking, or the service provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If you are contracting as a business, you confirm that you have authority to enter into the agreement and that these terms form the complete understanding between the parties unless varied in writing.
If we do not enforce any part of these Terms and Conditions immediately, that does not mean we have waived our right to enforce it later. No person other than the parties to the booking has any rights to enforce the contract under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. Any notice required under these terms may be given by the contact details provided during the booking process or by any other reasonable means of communication agreed between the parties.
By using Wimbledon Man And Van services, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms are intended to create a fair and transparent basis for our work, whether the booking is a small transport task, a domestic move, a business delivery, or a disposal-related service. If you do not agree with any part of these terms, you should not confirm the booking. Wimbledon Man And Van thanks you for choosing a professional service framework designed to protect both parties and support a smooth, lawful, and efficient move.