Service Terms and Conditions for Wimbledon Man and Van

These Terms and Conditions set out the basis on which Wimbledon Man and Van provides man and van, removals, collections, deliveries and related services. By placing a booking, you agree that these terms form the contract between you and Wimbledon Man and Van for the provision of services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, business or organisation requesting and paying for the services.

We, us, our means Wimbledon Man and Van, the provider of the services.

Services means any man and van, removal, transport, delivery, collection, loading, unloading, packing, or associated services provided by us.

Vehicle means any van or vehicle used by us to carry out the services.

Goods means the items of property which you request us to move, transport, collect, deliver, or otherwise handle as part of the services.

Scope of Services

We provide man and van and removal services for domestic and commercial clients. This may include loading and unloading, transport of goods, basic disassembly and reassembly of furniture where agreed, and related activities that we accept in writing or verbally at the time of booking.

We reserve the right to refuse to handle or transport any goods that we reasonably consider to be dangerous, illegal, excessively heavy, inadequately packed, or likely to cause damage to the vehicle, our staff, third parties, or other goods.

We do not provide professional installation, plumbing, electrical or specialist services unless expressly agreed in advance. Any such services, if agreed, may be subject to additional terms and charges.

Booking Process

You may request a quotation by providing us with accurate information about the type and quantity of goods, collection and delivery addresses, access conditions, timing requirements and any special instructions. Quotations are based on the information you supply and are not binding if that information proves to be inaccurate or incomplete.

A booking is only confirmed when we have accepted your request for services and communicated a confirmation to you. Confirmation may be provided verbally or in writing. We may require a deposit or prepayment to secure the booking, in which case your booking will not be confirmed until we receive the required payment.

It is your responsibility to ensure that all information provided at the time of booking is correct, including dates, times, addresses, access details, parking requirements and the approximate volume and nature of goods. Additional charges may apply if the information provided is incorrect or incomplete and this results in extra time, distance, labour, or vehicle requirements.

Bookings are subject to availability. We reserve the right to decline any booking request at our discretion.

Service Area

We operate primarily within the wider Wimbledon and London area, with services available across nearby districts and other locations by agreement. Long distance removals and deliveries within the United Kingdom may be provided subject to availability, journey planning and appropriate pricing.

Travel charges may apply for locations outside our usual operating area or where significant additional mileage, tolls or travel time is required. Such charges will normally be indicated at the quotation stage based on the journey details provided.

Access, Parking and Client Responsibilities

You are responsible for ensuring that there is suitable access for the vehicle at both collection and delivery addresses. This includes taking reasonable steps to obtain any parking permits or permissions required and to inform us of any vehicle restrictions, narrow roads, loading bays, or other relevant conditions.

If suitable parking is not available, or if access is restricted or unsafe in our reasonable opinion, we may either cancel the job, rearrange it, or proceed on the basis that any additional time or walking distance will be charged at our standard rates. You may also be liable for any parking charges or penalties incurred while we are carrying out the services if these arise from a lack of appropriate permissions or instructions.

You must ensure that the property is safe for our staff to access and work in, including any stairs, lifts, corridors and external paths. We may decline to move items where we consider the route to be unsafe or likely to cause damage to the premises, the goods or our staff.

Packing and Preparation of Goods

Unless we have expressly agreed to provide a packing service, it is your responsibility to ensure that all goods are adequately packed, protected and ready for transport. Fragile items should be properly wrapped, boxed and labelled. Furniture should be emptied, where appropriate, and dismantled in advance if required for safe transport.

We do not accept responsibility for damage to goods that are not adequately packed or which are removed against our advice. We may refuse to move any item that is clearly unsafe to lift, inadequately protected, or likely to cause damage in transit.

Valuables such as cash, jewellery, important documents and electronic data should be kept with you and not placed in boxes or furniture transported by us. We do not accept liability for loss or damage to such items unless expressly agreed in writing before the service begins.

Payments and Charges

Charges for our services may be based on an hourly rate, a fixed price, or a combination of both, as indicated at the time of booking. The basis of the charge will be confirmed with you when your booking is accepted.

We may require a deposit or full prepayment to secure a booking, particularly for larger moves, long-distance jobs, or work scheduled during busy periods. Any deposit requirements will be communicated to you at the quotation or booking stage.

Unless otherwise agreed, payment of any balance is due immediately upon completion of the services on the day of the move. We accept payment by methods that we specify from time to time, which may include card payments, bank transfer and other common methods of payment. Cash payments may be accepted subject to agreement and availability.

If payment is not made when due, we reserve the right to charge interest on overdue amounts and to recover any reasonable costs incurred in pursuing payment. We may also refuse to perform further services or withhold delivery of goods pending full payment, subject to applicable law.

Cancellations and Changes

If you need to cancel or amend your booking, you must inform us as early as possible. The following charges may apply, based on the notice period provided before the scheduled start time of the booking.

More than 72 hours notice. No cancellation fee, and any deposit paid may be refunded or transferred to a new date at our discretion.

Between 24 and 72 hours notice. We may retain part or all of any deposit and may charge a reasonable cancellation fee to cover allocated resources and lost business.

Less than 24 hours notice or failure to be available at the agreed time and location. We reserve the right to charge up to the full quoted price for the booking, including any deposit already paid.

Where you request changes to the date, time, addresses or scope of services, we will try to accommodate these changes but cannot guarantee availability. Changes may result in revised pricing and may be treated as a cancellation of the original booking with associated fees, at our discretion.

We may cancel or reschedule a booking if circumstances beyond our reasonable control make it impossible or unsafe to carry out the services. In such cases we will notify you as soon as practicable and, where appropriate, refund any deposit or prepayment for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellations.

Delays and Waiting Time

We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, weather, accidents, breakdowns or other circumstances beyond our control. We are not liable for losses arising from delays that are not caused by our negligence.

Where delays are caused by factors within your control, including but not limited to late access to premises, incomplete packing, lack of parking or payment issues, we reserve the right to charge waiting time at our standard hourly rates.

Liability and Limitations

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods or property caused by our negligence will be limited to a reasonable sum having regard to the nature and value of the items and the price paid for the services, unless a higher value has been agreed in writing and any additional charges for enhanced liability have been paid.

We will not be liable for any loss or damage arising from inherent defects, pre-existing damage, inadequate packing undertaken by you, normal wear and tear, or the natural deterioration of goods. We are not responsible for the assembly or disassembly of flat pack furniture or complex items unless expressly agreed and carried out with reasonable care; however, we do not guarantee that items will be reassembled to their original condition or stability.

We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of data, arising out of or in connection with the services provided, even if such loss was reasonably foreseeable.

You are responsible for insuring your goods against loss or damage during removal and transit. We strongly recommend that you arrange appropriate insurance cover. Our charges do not include comprehensive insurance for your goods unless explicitly stated.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded under applicable law.

Claims and Complaints

If you believe that any goods have been lost or damaged, or that we have failed to perform the services with reasonable care and skill, you must notify us as soon as possible, and in any event no later than 7 days after completion of the services. You should provide reasonable details of the issue, together with any supporting evidence such as photographs or receipts.

We will investigate your complaint and may request further information. Where appropriate, we may offer compensation, repair, replacement or another remedy, subject to the liability limitations contained in these Terms and Conditions.

Waste, Disposal and Environmental Regulations

We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste disposal company and will only remove items for disposal or recycling where this has been agreed in advance as part of the services.

We will not remove hazardous or prohibited materials, including but not limited to chemicals, solvents, asbestos, gas cylinders, clinical waste, flammable or explosive items, and any other materials restricted by law. If such items are discovered among your goods, we may refuse to carry them and may charge for any additional time or costs incurred as a result.

Any waste removal or disposal service will be carried out using lawful methods and at licensed facilities where required. Additional charges may apply for the removal of bulky waste, items requiring special handling or items subject to specific disposal charges. You are responsible for informing us in advance of any items that may require special disposal arrangements.

Conduct and Health and Safety

We expect our staff to behave in a professional, courteous and safe manner at all times. Likewise, we expect you and any persons present at the premises to treat our staff respectfully and to refrain from abusive, aggressive or unsafe behaviour.

If our staff reasonably believe that their safety is at risk, whether due to the condition of the premises, the behaviour of individuals present, or other factors, they may suspend or terminate the services. In such cases you may still be liable for charges incurred up to that point and for any wasted time or costs.

Force Majeure

We will not be liable for any failure to perform, or delay in performing, any of our obligations under these Terms and Conditions where that failure or delay is caused by events outside our reasonable control. Such events may include, but are not limited to, severe weather, road closures, accidents, breakdowns, strikes, public disturbances, acts of terrorism, natural disasters, or compliance with legal or regulatory requirements.

Data Protection and Privacy

We will collect and use your personal information only to the extent necessary to provide the services, manage bookings, process payments and handle enquiries or complaints. We will handle personal data in accordance with applicable UK data protection laws and will not share your information with third parties except where necessary for the performance of the services, for legal reasons, or with your consent.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to the contract between you and us. You are encouraged to review the latest version of these terms whenever you make a new booking with us.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.